Do you know who are your key customers?
And do you really understand them as people, not just as users of your product or service?

Read More

Back in 1906 the Italian economist Vilifredo Pareto made the famous observation that twenty percent of the population owned eighty percent of the property in Italy. This was later generalized by Romanian born Joseph M. Juran into the Pareto principle or the 80/20 rule. In business, the principle is mostly translated as  80% of the sales come from 20% of the clients. And indeed. Looking deeper into the higher income consumers, we discovered a distinct bubble of disproportionate impact for current and future revenues.

This is the top 20% of the broad commercial target by income or the Pareto Population. Each country has a Pareto population, the most valuable consumers with a very disproportionate share of revenue in most consumer categories. They are the driving force for new products or service adoption: in Romania, 73% of Early Adopters of technology are Paretos.

Understanding their world provides important context for targeting, brand portfolio strategy choices, new product or service introductions, brand positioning, pricing strategies and integrated marketing communications.


The report comes from deep experience in developing winning propositions for consumers of above average income. A comprehensive project done in 5 distinct stages enabled us to discover and understand the Pareto Population and compare it with the Broad Commercial Target through many lenses such as:

  • Who are they, how are they different from the general population?al population?
  • What makes them tick? Which are their motives and fears?
  • How much do they earn?
  • How do they make their spending choices?
  • How do they see an ideal bank, car, drink, etc?
  • What’s their approach to career, parenting, free time?
  • What are their sources of information and media choices?
  • What is their ability to drive trends?
  • How did their behavior and attitude change in the troublesome year of 2022?


In 2022 we have run the second wave of the Pareto Report. We expected many attitudes and behaviors to have changed due to the turbulent period we’re in. The changes are there, though not to the extent we have expected at the start, meaning the Romanian society seems to be quite resilient to uncertain times. Still, the analysis of two consecutive years starts to give a good idea of trends and ad value to planning for the future, especially when we look at innovation adoption of trends and changes in lifestyle.

As such, the Pareto Report provides an exceptional wealth of information of various depth and with potentially different uses. We have organized it in distinct products which could be purchased separately based on your needs.


Which report is right for you?

Read More chevron-right icon

An ample research programme which is both comprehensive and engaging.

We have designed a syndicated research programme to uncover the Pareto world. The guiding principles: meticulousness through rock-solid methods, reliability by large sample and uncovering AHA insights by asking the right questions across stages.

  • 1. Set a solid ground
    • rp-1 icon Desk research on income statistics
    • rp-2 icon Income survey on 1400 Romanians
  • 2. Explore the unknown
    • rp-3 icon In-depth interviews (n=20), 2-3 hrs each
    • rp-4 icon 5 days netnographies (n=10)
  • 3. Dimension the known
    • rp-5 icon Online study on Pareto representation sample (n=900)
    • rp-6 icon Broad Commercial Target (n=500) as benchmark
  • 4. Light up opportunities
    • rp-7 icon Rich insights reports
    • rp-8 icon Opportunity assessment workshops

Considerations on research limitations:

  • Current study is representative for BCT and Paretos, while not mirroring the audience below 18yo and over 65 yo, nor the non-Internet users (22% excluded on this principle).
  • We assume an auto-selection bias, implied by the fact that respondents with higher completion willingness were first to be considered in the sample.
  • The study presents perceptions of respondents about themselves, about things around them, and does not reflect an objective reality.
  • We assume a desirability bias, respondents mentioning things they like to believe are truthful, which are not necessarily truthful.
  • The study focuses on a precise moment in time (August 2022) and includes a comparison to September 2021, but not with the periods in between.
  • The study is a snapshot of the Romanian digitally active population and does not include comparisons to other countries.